A family run private hire company serving Kent, UK
01227 499 999
Questions & Answers
What happens if I’m delayed at pick up?
At the time of booking, we will have taken all
relevant flight information from you which enables us
to track your flight and alter our time of arrival if
necessary. We don’t want you sitting on a delayed
plane and worrying about the rising cost of a
waiting taxi. We understand that these things are out of
your control and Croft Cars will not charge you extra
for being later due to a delayed flight. However, if a flight is
diverted to another airport, additional charges will apply.
How will we stay in contact?
In addition to flight information, we will also have taken your mobile
phone number at the time of booking. Your driver will send you a
text message shortly after your flight lands which will confirm your
meeting point. This also means that you will have your driver’s contact
number so that you can let them know if you get delayed in customs,
baggage etc… If the driver does not hear from you they will head to the
meeting point 40 minutes after the flight has landed.
Where do we meet you?
At the time of drop -off, your Croft Cars drivers will instruct you where the
pick-up point is for your return journey. However, we do have standard meeting
points for the following airports:
Gatwick North: Marks & Spencer’s Food Hall
Gatwick South: Costa/Moneycorp
Terminal 2: WH Smiths
Terminal 3: WH Smiths
Terminal 4: Middle of Costa Coffee
Terminal 5: Middle of Costa Coffee
London City: Arrival Hall
Zone D Pick up Point (explanation at time of booking)
OR inside Costa with prior arrangement.
Drop off / Pick up Point outside.
What will our vehicle be?
The utmost consideration is given to your
requirements to ensure adequate space and optimum
comfort on your journey.
How and when do I pay?
We accept cash and all major credit/debit cards on the day of
your journey. Should you prefer to pay in advance, we can also
accept BACS and credit/debit card payment over the phone.
Do I have to book in advance?
It is certainly preferable that you do so, in order for us to ensure
availability of a suitable vehicle and a smooth, stress-free experience.
However, should you need to arrange a short-notice booking, please
call us and we will certainly try to accommodate you.
What if I have any concerns about my booking?
We don’t expect there to be any problems as our aim is to provide
an efficient and stress-free experience for you by taking all relevant
information at the time of booking. However, if you have any queries,
concerns or the need to make any changes, please give Hayley or
Matt a call on 01227 499 999.
Alternatively, you can drop us an email on email@example.com
and we will confirm your changes.
What if I need to cancel?
We realise that occasionally, there may be a need for you to
cancel your plans. You can call us before your booking to
cancel with no penalty, providing the driver has not been
despatched. Please remember though that we will always strive to
accommodate any changes to your booking that may have occurred
as a result of flight amendments. If you do need to cancel, please
do give us as much notice as possible so we can offer your slot to
What are your office hours?
The office is open from 8 am until 6 pm every day of the week.
We also have a 24-hour urgent out-of-hours contact number
which is 07720597700, in case you need to book a short notice,
next day journey or in the unlikely event that you can not find your
Do you charge for child seats?
No, we do not charge for car seats. We have a range of
car seats to accommodate your child’s age and size. Or you
can provide your own for us to store between your
If your question has not been answered above, please do not hesitate
to contact Matt or Hayley, by phone or by email and we will be only too
happy to have a chat and provide you with any information you may need.