A family run private hire company serving Kent, UK

01227 499 999

Questions & Answers

What happens if I’m delayed at pick up?

At the time of booking, we will have taken all

relevant flight information from you which enables us

to track your flight and alter our time of arrival if

necessary. We don’t want you sitting on a delayed

plane and worrying about the rising cost of a 

waiting taxi. We understand that these things are out of

your control and Croft Cars will not charge you extra

for being later due to a delayed flight. However, if a flight is

diverted to another airport, additional charges will apply. 

How will we stay in contact? 

In addition to flight information, we will also have taken your mobile

phone number at the time of booking. Your driver will send you a 

text message shortly after your flight lands which will confirm your

meeting point. This also means that you will have your driver’s contact 

number so that you can let them know if you get delayed in customs, 

baggage etc… If the driver does not hear from you they will head to the 

meeting point 40 minutes after the flight has landed. 


Where do we meet you?

At the time of drop -off, your Croft Cars drivers will instruct you where the

pick-up point is for your return journey. However, we do have standard meeting

points for the following airports: 


Gatwick North: Marks & Spencer’s Food Hall

Gatwick South: Costa/Moneycorp


Terminal 2: WH Smiths

Terminal 3: WH Smiths

Terminal 4: Middle of Costa Coffee

Terminal 5: Middle of Costa Coffee


London City: Arrival Hall


Zone D Pick up Point (explanation at time of booking)

OR inside Costa with prior arrangement.


Drop off / Pick up Point outside.


Arrivals Hall

What will our vehicle be? 

The utmost consideration is given to your 

requirements to ensure adequate space and optimum 

comfort on your journey.


How and when do I pay?

We accept cash and all major credit/debit cards on the day of

your journey. Should you prefer to pay in advance, we can also

accept BACS and credit/debit card payment over the phone.




Do I have to book in advance? 

It is certainly preferable that you do so, in order for us to ensure 

availability of a suitable vehicle and a smooth, stress-free experience. 

However, should you need to arrange a short-notice booking, please 

call us and we will certainly try to accommodate you.




What if I have any concerns about my booking? 

We don’t expect there to be any problems as our aim is to provide

an efficient and stress-free experience for you by taking all relevant

information at the time of booking. However, if you have any queries, 

concerns or the need to make any changes, please give Hayley or

Matt a call on 01227 499 999. 

Alternatively, you can drop us an email on info@croftcarskent.co.uk

and we will confirm your changes. 


What if I need to cancel?

We realise that occasionally, there may be a need for you to

cancel your plans. You can call us before your booking to 

cancel with no penalty, providing the driver has not been 

despatched. Please remember though that we will always strive to 

accommodate any changes to your booking that may have occurred 

as a result of flight amendments. If you do need to cancel, please 

do give us as much notice as possible so we can offer your slot to

someone else. 


What are your office hours?

The office is open from 8 am until 6 pm every day of the week. 

We also have a 24-hour urgent out-of-hours contact number 

which is 07720597700, in case you need to book a short notice,

next day journey or in the unlikely event that you can not find your 



Do you charge for child seats?

No, we do not charge for car seats. We have a range of

car seats to accommodate your child’s age and size.  Or you

can provide your own for us to store between your 




If your question has not been answered above, please do not hesitate
to contact Matt or Hayley, by phone or by email and we will be only too
happy to have a chat and provide you with any information you may need.


Contact Us


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